Senior Service Advisor

Senior Service Advisor / Aftersales Advisor / Service Advisor

Location: Chelmsford

Salary: From £35,000 per annum

Hours: Monday-Friday, 8:00am-5:00pm + 1 in 3 Saturdays, 8:00am-1:00pm

Job Type: Full-Time, Permanent

Looking for your next step as a Senior Service Advisor with an established and growing automotive business where your customer service skills and industry experience are genuinely valued?

This is an excellent opportunity for an experienced Service Advisor / Aftersales Advisor to join a forward-thinking automotive business in Chelmsford. You'll play a key role in delivering a seamless aftersales experience, working closely with customers, technicians and senior management while helping to maximise workshop performance and customer satisfaction.

What's in it for You?

• Salary from £35,000
• Monday-Friday working hours
• 1 in 3 Saturday mornings
• Clear career progression opportunities
• Ongoing professional development
• Supportive and collaborative team environment
• Forward-thinking and innovative business
• Opportunity to work with modern automotive technology
• Referral programme
• Established and growing automotive business

The Role

As a Senior Service Advisor, you'll be the key link between customers and the workshop, ensuring service and repair work is managed efficiently from initial booking through to vehicle collection.

• Taking service and warranty bookings and updating internal systems
• Welcoming customers and identifying servicing and repair requirements
• Discussing manufacturer warranty, servicing and repair requirements
• Promoting servicing, accessories and additional work where appropriate
• Preparing and issuing repair orders to workshop technicians
• Providing technicians with relevant customer and vehicle information
• Keeping customers updated regarding progress, costs and any delays
• Ensuring work is completed to the required standard and within agreed timescales
• Accurately recording labour, parts and materials on job cards
• Costing and preparing invoices and processing customer payments
• Preparing and analysing warranty job cards
• Ensuring warranty procedures and manufacturer requirements are followed
• Maintaining accurate records and ensuring reception administration is completed correctly

About You

We're looking for an experienced Service Advisor / Senior Service Advisor with a strong understanding of the motor industry and a genuine passion for delivering excellent customer service.

• Previous experience in a Service Advisor role
• Strong knowledge of automotive servicing, repairs and parts
• Proven customer service experience
• Excellent communication and organisational skills
• Ability to communicate effectively with customers, technicians and management
• Strong attention to detail and commercial awareness
• Good working knowledge of Microsoft Office, including Outlook, Excel and Word
• A professional, proactive and team-focused approach

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