Service Advisor

We are recruiting on behalf of our client for a highly skilled Service Advisor to join their reputable dealership in Derby, Derbyshire. This is a permanent, full-time position ideal for an individualwith proven experience within the automotive aftersales sector.

Benefits of the Service Advisor:

• Up to £38,000 basic salary, DOE
• Monday to Friday working hours, 8:00am-6:00pm
• Rotational Saturday mornings, 8:00am-1:00pm
• Manufacturer training and ongoing development
• 22 days' holiday plus bank holidays
• Workplace pension and life assurance
• Permanent, full-time employment
• Supportive and professional working environment
• Career development opportunities within the dealership

Duties of the Service Advisor:

• Welcome customers and manage service, maintenance, repair, and MOT bookings
• Listen to customer requirements and identify vehicle issues
• Prepare accurate job cards with detailed estimates
• Explain required work to customers and obtain authorisation
• Provide regular updates on vehicle progress and costs
• Liaise closely with technicians, workshop controllers, parts staff, and warranty teams
• Promote service plans, maintenance products, and additional services
• Complete professional vehicle handovers, explaining work performed and ensuring invoice accuracy
• Maintain high standards of administration and manufacturer compliance
• Contribute to high levels of customer satisfaction and dealership performance

Requirements of the Service Advisor:

• Proven experience as a Service Advisor, Aftersales Advisor, or similar customer-facing automotive role
• Excellent communication and interpersonal skills
• Confidently explain technical information to customers
• Calm, positive, and professional attitude in a busy environment
• Strong organisational skills and keen attention to detail
• Ability to manage multiple priorities effectively
• Commercial awareness with a commitment to customer service
• Proficient in dealership management systems (Keyloop, Kerridge, 1Link desirable)
• Full UK driving licence

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