Retail Supervisor

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Join the Fortnum & Mason Canary Wharf Team!

Discover Fortnum & Mason at Canary Wharf this season, where over 300 years of extraordinary taste meet the heart of the city. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you're popping in for a midday pick‑up or a last‑minute gift with a dash of elegance, our pop‑up promises a little magic in every visit.

Fortnum & Mason is looking for an exceptional Retail Supervisor to join the team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor’s day‑to‑day operations. You will assist in motivating and coaching the team to ensure they all deliver world‑class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Why Work For Us

• Competitive hourly rate + paid overtime*
• Up to 40% store and restaurant discounts*
• Subsidised staff meal scheme
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party

*subject to terms and conditions

This is a fixed‑term position running until 12 July 2027, based on a 40‑hour week. Full flexibility across shifts and days is required, and the role is located at our Canary Wharf store.

What You’ll Do

• Motivate and lead a diverse team to consistently exceed customer expectations.
• Drive commercial results through effective floor management and proactive selling.
• Take ownership of sales targets and contribute to the store’s overall success.
• Lead and support your team on the shop floor, building a culture of exceptional retail standards, product knowledge, and customer engagement.
• Collaborate with managers and stakeholders to deliver smooth day‑to‑day operations.

What We’re Looking For

• Experience in a fast‑paced environment in a similar role.
• Proven ability to deliver excellent customer service.
• A friendly warm approach with great people skills.
• Flexibility to work various shifts, including weekends, early shifts and late finishes.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Customer Service and Sales
• Retail

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