Christmas Customer Services Advisor

Overview

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Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our flagship store. This central London location offers access to restaurants, bars, cultural sites, shopping and more, and is a short walk from Green Park Tube Station and bus stops.

Having delivered the spirit of Christmas to the farthest-flung corners of the globe, our Customer Services team is on hand to provide exceptional service through multiple channels, at the most memorable time of the year. We are looking for confident, committed and personable Customer Services Advisors to join our Head Office team for the busiest time of the year, from October to December.

Responsibilities

This fast-paced administrative role requires you to be confident in working with couriers and customers to ensure we exceed client expectations every time. You will be responsible for taking sales, handling issues with customer orders and managing aftercare. You should have excellent communication skills, with a friendly and attentive telephone manner, and IT skills to boot.

• An excellent communicator through telephone and email
• Experienced in handling phone sales
• Customer focused, taking pride in delighting our clients
• Familiar with Microsoft Office, particularly Microsoft Excel
• A team player who enjoys a challenge
• Adaptable and willing to go the extra mile for clients
• Confident to manage your own time and workload
• Confident when working remotely
• Exceptionally self-motivated

Our Customer Service Advisors should be flexible to work 5 out of 7 days, including weekends, on a 37.5 hour per week contract. This is a hybrid role, so Advisors should have an appropriate home set-up with stable high-speed internet, a fully functioning camera for meetings, and a quiet work environment. Ideally, you should be within commuting distance of our Piccadilly Head Office.

Those who can consistently demonstrate individual initiative within a collaborative team framework thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!

Qualifications & Requirements

• Experience in customer service or sales
• Strong communication skills (telephone and email)
• Ability to work independently and manage time effectively
• Microsoft Office proficiency, especially Excel
• Willingness to work flexible hours including weekends

Employment details

• Seniority level: Entry level
• Employment type: Temporary
• Job function: Customer Service
• Industries: Retail and Hospitality

Benefits

• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally

Diversity & Inclusion

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences to create a truly inclusive environment.

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