IT Service Operations Manager

IT Service Operations Manager – 24/7 Technology Operations Leeds £60,000 - £65,000 + 15% shift allowance, car allowance, bonus

We’re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds.

This is an on site role on a 4 on 4 off shift pattern (4 days, 4 off, 4 nights, 4 off, repeat)

This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement.

You’ll need:

• Proven experience leading 24/7 IT Operations, NOC or Command Centre environments
• Strong Major Incident Management experience
• ITIL 4 knowledge
• Experience with ServiceNow or similar ITSM platforms
• Strong supplier and stakeholder management skills
• Experience with monitoring/observability tools
• Confidence making high-pressure operational decisions

Leeds – on-site 24/7 rotating shifts, including nights and weekends

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