First-Touch Resolution Specialist

United Kingdom Source: WhatJobs
£32,000–£45,000

ICE Services, a UK-based music technology company, seeks a Solutions Hub Officer to log, monitor, and resolve incoming service requests while reporting status against KPIs. You will work in a fast-paced team, handling queries and supporting both ServiceDesk and CSS with data-driven insights.

The role offers flexible working options and opportunities to improve customer experience, learn ICE processes, and contribute to continuous service improvements in a dynamic environment.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →

Back to all jobs

Help others hire with confidence

Reviews on Trustpilot

Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.