IT Support Lead & Infrastructure Engineer

IT Support Lead & Infrastructure Engineer - London | Financial Services

A leading financial services organisation is looking for an experienced IT Support Lead & Infrastructure Engineer to join its London technology team.

This is a hands-on IT Support Lead & Infrastructure Engineer role combining senior technical support, infrastructure engineering and team leadership.

You'll lead day-to-day ITIL focused IT support, act as a senior escalation point and contribute to infrastructure and technology projects across a global environment.

What you'll be doing

• Lead and prioritise day-to-day IT support operations.
• Provide senior-level escalation and complex troubleshooting.
• Support Microsoft 365, Azure, Entra ID, Intune and Azure Virtual Desktop.
• Manage Windows, networking, AV and meeting room technologies.
• Contribute to infrastructure improvements and technology projects.
• Manage third-party IT providers and monitor service performance.
• Drive service improvement, knowledge sharing and IT asset governance.
• Support security, compliance and data protection requirements.

What we're looking for

• Solid ITIL Awareness - Ideally ITIL Certified
• 7+ years' experience across IT Support / End User Services.
• Previous experience in a senior support, team lead or escalation role.
• Strong Microsoft 365 experience, including Teams, Outlook, SharePoint, OneDrive and Intune.
• Solid Azure and Entra ID knowledge.
• Good understanding of Windows Server and networking.
• Experience supporting collaboration and conferencing technologies.
• Strong troubleshooting, stakeholder management and communication skills.

Desirable: Financial services experience, PowerShell, Terraform, ITIL Foundation or relevant Microsoft/security/networking certifications.

What's on offer?

• Global technology environment
• Exposure to modern cloud and infrastructure technologies

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