IT Engineer

Job Title: IT Engineer

Reporting to: Head of IT

Salary: Up to £40,000

About IMP

At IMP we help Multi-Academy Trusts (MATs) take control of their finances. Our MAT-first software is built by people who know the sector inside out. Former trust professionals, finance experts and product specialists are all part of our team. More than half of all MATs in the UK already use IMP to plan with confidence, simplify complex processes and make smarter decisions.

We're proud to be independent, founder-led and growing fast. Alongside our award-winning products, we've built a culture we're equally proud of. We are ranked as one of the UK's Top 25 Great Places to Work for mid-sized companies. Respect, collaboration and personal growth sit at the heart of how we work. You'll find flexibility, support and opportunities to develop here, alongside regular team socials and funded CPD.

Role Description

This is a hands-on technical role within a small, supportive IT team. You'll work alongside the Head of IT and another IT Engineer, providing IT support while getting exposure to endpoint management, security operations and automation. It's a great next step for someone early in their IT career who wants to build broad, modern skills - Microsoft 365, Intune, security tooling, AI, automation and scripting - with proper guidance and room to grow.

This isn’t a run-of-the-mill service desk role, it’s a chance to develop technically in a small, fast-moving team where you'll see the impact of your work directly.

Key responsibilities

IT Operations & Support

• Provide IT support across the business, escalating complex issues to the Head of IT where needed
• Help manage and maintain the endpoint fleet (~150 devices) using Microsoft Intune - compliance policies, configuration profiles, application packaging and deployment
• Administration of the Microsoft 365 environment (Entra ID, Exchange Online, SharePoint, Teams)
• Assist with the device lifecycle, from provisioning through to retirement, working with our logistics partner
• Help maintain and improve the IT service desk, including workflows and reporting
• Assist with hardware procurement and coordination with the logistics vendor for deployment, retrieval, repair and recycling

Security & Compliance

• Support day-to-day management of Microsoft Defender for Endpoint - helping investigate alerts and monitor policies
• Help support security awareness initiatives across the business
• Build an understanding of security and compliance frameworks, and contribute ideas to improve security posture over time

Automation & Projects

• Develop automations using Power Automate, PowerShell, Python and APIs to reduce manual IT work
• Support joiner/mover/leaver workflows, licence management, device provisioning, and reporting
• Contribute to IT projects across security, infrastructure, and tooling

Skills, experience, and attributes

• UK-based, with right to work in the UK - essential
• Early to mid-career IT professional
• Hands-on exposure to Microsoft 365 administration (Entra ID, Exchange Online, Intune, Defender)
• Understanding of identity and access management and conditional access concepts
• Comfortable troubleshooting across Windows, macOS, and cloud services
• Strong interest in scripting/automation (PowerShell, Python, Bash, APIs) - prior experience is highly desirable, but not a requirement
• Comfortable working autonomously in a fully remote environment, while knowing when to ask for support
• Interest in AI tools and their application to IT operations

Desirable

• Exposure to Power Automate or similar workflow automation platforms (e.g. Zapier, Make, UI Path)
• Familiarity with ITSM platforms (ServiceNow, Freshservice, Halo, or similar)
• Previous work experience in a startup or scale-up environment
• Ability to showcase something you’ve built or automated - a GitHub repo, a script, or even a screen recording

Benefits

• 27 days of holiday per year plus bank holidays (with a buy option up to an additional 5 days)
• Enhanced Maternity and Paternity leave
• AXA Health insurance including dental, optical and mental health
• Broadband allowance
• Home office stipend
• Life assurance (4 x basic salary)
• Encouraged and funded CPD
• Company pension scheme

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