Reception and Events Manager

London Source: WhatJobs

£35,000–£36,000

Reception and Events Manager

Department: Front of House Reception and Events Manager

Employment Type: Full Time

Location: London

Compensation: £35,287 / year

Description

Reception and Events Manager | Full time

London, Mayfair

£35,287 per year

We have an exciting opportunity for aReception and Events Managerto take full ownership of the front of house services at a fabulous corporate office building in Mayfair. You will work Monday to Friday, 8am – 5pm, acting as the central point of contact for this large corporate environment, where exceptional customer service is essential.

You will bring energy, warmth, and personality to the role, recognising the importance of events and pop ups to create a strong sense of community within the building. You will be well presented, have proven relevant experience, and possess the confidence and professionalism required to thrive in this busy and varied role.

Hours – 8.00am – 5.00pm

Salary - £35,200

Key Responsibilities

Reception

Maintain an impeccably presented, welcoming reception environment that reflects the prestige of the building and the expectations of its exclusive and private tenant community
Act as the primary point of contact for all visitors, providing a discreet, polished, and personable first impression
Represent the landlord with confidence, professionalism, and a strong understanding of the building, services, and tenant needs
Deliver high level administrative support, including quarterly event proposals and summary reports, monthly client reports and annual reports for the landlord

Events and Community Engagement

Research, develop and implement a calendar of bespoke community experiences and seasonal events, supporting local businesses wherever possible, to enhance the working environment and create a sense of community
Monitor feedback and participation, being proactive in recommending or tailoring events to suit demand
Maintain a comprehensive local amenities guide and develop in-depth knowledge of the surrounding area
Create and circulate an engaging monthly tenant newsletter and digital communications
Negotiate tenant discounts or complimentary offers with local shops, restaurants, and gyms (subject to client approval)
Manage the marketing budget, maintaining accurate forecasting and reporting

Building Management support

Develop and sustain strong working relationships with tenants, clients, agents, and key stakeholders
Ensure the reception and Front of House areas are consistently maintained to an exceptional standard
Liaise with the on-site engineering team to report maintenance issues
Maintain clear and effective communication with on-site security, using radio contact throughout the day as required
Take a proactive, solutions-driven approach to day-to-day operational challenges

Skills, Knowledge and Expertise

Previous experience in events / marketing environment or an experienced corporate receptionist working in a high profile role and are ready for a new challenge
Personable and proactive with a confident manner and able to deliver impeccable customer service
Confident PC user with the ability to learn new systems
Familiarity with social media platforms, particularly LinkedIn and Instagram
Experience using Canva or other graphic design tools
Event planning and coordination skills
Understanding of building operations and facilities management