Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Cover Representative to join our team. As a Front of House Reception – Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants. Due to the nature of the role, the majority of shifts are offered at short notice. Applicants must be flexible and available to accept shifts with limited notice.
Key Responsibilities
Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
Represent key stakeholders with a knowledgeable and positive approach
Effectively manage couriers, post, and all deliveries
Conduct general administration tasks
Submit weekly reports on site activity as required
Building Management
Develop effective relationships with clients, agents, and contractors
Ensure the reception area is impeccably presented at all times
Maintain pristine vacant spaces available for viewing
Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
Report and manage issues through the correct processes
Prioritize building security
Demonstrate a proactive approach to problem-solving
Additional Tenant Experience
Read the local amenities file in the site notes to understand the area you are stationed
Be aware of the site's added value/promotional events and be prepared to support as required
Skills, Knowledge and Expertise
Positive attitude and a can-do spirit
Flexibility and adaptability with a strong team spirit
Calm under pressure
Understanding of excellent customer service delivery
Immaculate presentation and engaging demeanour
Proactive with excellent communication skills
PC literate with the ability to learn new software and be socially media competent
Additional knowledge in building/facilities management is advantageous
Benefits
Contributory pension scheme / life assurance
24 / 7 access to a virtual GP for you and your family
Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
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