Business Account Manager

Business Account Manager | East Midlands

We are supporting a well-established organisation with the appointment of a Business Account Manager to join its growing commercial team.

This is a commercially focused account management opportunity, responsible for managing and developing an established portfolio of B2B customers, protecting strong retention levels and identifying opportunities to grow revenue through upselling and cross-selling .

The role will also provide line management responsibility for a small team , making this an excellent opportunity for an experienced Account Manager with existing people-management experience, or a Senior Account Manager ready to take the next step.

The Role

You'll take ownership of a portfolio of approximately 60–100 customer accounts , building strong relationships and ensuring customers continue to receive value from the services available to them.

The primary focus will be account retention and growth , with approximately 75% of the role centred around existing customer relationships. You'll also identify opportunities to introduce additional services and develop revenue within the account base.

You'll also manage and support a small team of three, helping to maintain strong renewal performance while developing the team's commercial and customer-management capabilities.

Key Responsibilities

• Manage and develop a portfolio of approximately 60–100 B2B customer accounts.
• Build strong, long-term relationships with key customers and decision-makers.
• Drive customer retention and ensure high levels of customer satisfaction.
• Identify opportunities for upselling and cross-selling additional services.
• Develop account strategies to increase revenue and customer value.
• Monitor account performance and identify opportunities for growth.
• Provide line management and day-to-day support to a small team.
• Coach and develop team members to improve commercial and account-management performance.
• Support renewal activity and work collaboratively with internal teams.
• Identify and develop opportunities for new business where appropriate.
• Manage commercial conversations, negotiations and agreements.
• Maintain accurate CRM records and provide regular reporting and forecasting.
• Work collaboratively across the wider commercial function to maximise customer opportunities.
• Travel across the UK as required.

About You

We're looking for an experienced B2B Account Manager, Key Account Manager or Senior Account Manager with strong commercial awareness and a proven ability to grow customer relationships and revenue.

You’ll ideally have:

• Proven experience managing and developing B2B customer accounts.
• A track record of retention, upselling, cross-selling and account growth .
• Strong commercial and consultative selling skills.
• Excellent relationship-building and stakeholder-management abilities.
• Strong negotiation and communication skills.
• Experience managing or mentoring a small team, or the desire and capability to step into people management.
• Experience working with CRM systems and maintaining accurate account information.
• A proactive, self-motivated approach with the ability to identify opportunities rather than simply manage incoming requests.
• Experience of selling technical, complex or consultative products/services would be advantageous.

Industry experience is not essential. We're open to candidates from technical B2B sales, consultative sales or other environments where they have needed to understand and communicate complex products or services.

What We’re Looking For

This isn’t a purely reactive account-management role.

We’re looking for someone who can protect existing relationships while actively looking for ways to grow them .

You’ll need to be commercially curious, confident speaking with customers about their wider needs and comfortable identifying opportunities to introduce additional services.

For the right person, there is also the opportunity to develop into a broader commercial leadership role.

Location & Working Pattern

East Midlands

Due to the team-management responsibilities and the breadth of the product portfolio, this role requires someone within a realistic commuting distance of the Head Office .

The expectation is approximately four days per week in the office , particularly during the initial learning period, with flexibility around this depending on the individual and business requirements.

Package

• £35,000 – £40,000 basic salary, depending on experience (open to negotiate)
• Choice of company car or car allowance
• Laptop and mobile phone
• Standard company benefits

Interested?

If you’re an experienced B2B Account Manager looking for a role where you can combine relationship management, commercial growth and people leadership , we’d love to hear from you.

This is a confidential appointment. Further information about the organisation will be shared during the recruitment process.

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