VWFS UK is seeking a Speech Analytics Manager to lead the Genesys analytics capability, turning customer interactions into actionable insights. You will help identify risks, reduce friction, and improve customer journeys across multiple VWFS teams.
The role requires strategic thinking, governance discipline, and strong collaboration with Compliance, Audit and Product teams to shape analytics roadmaps and drive improved outcomes.
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Milton Keynes
We're looking for a Speech Analytics Manager to lead and evolve our Genesys speech analytics capability, transforming customer interaction data into…
Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however…
Milton Keynes
VWFS UK in Milton Keynes seeks a Speech Analytics Manager to lead our Genesys analytics and transform customer interaction data into actionable…
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