Repair Manager

East Midlands Source: WhatJobs

£36,000–£44,000

Repair Manager

Nottingham Office-Based Circa £40,000

Are you an experienced Property Repairs, Claims or Contractor Management professional looking for a role where you can take real ownership of repair operations?

We're working with an established insurance business that is looking for a Repair Manager to join their Nottingham team. This is a fantastic opportunity for someone who enjoys managing complex repair matters, working closely with contractors and stakeholders, and making sure repairs are delivered efficiently, compliantly and to a high standard.

This is a hands-on operational role where you'll play a key part in overseeing the contractor network, managing governance and compliance, resolving escalated issues and helping to continuously improve the repair journey.

The Role

As Repair Manager, you'll act as a key link between contractors, surveyors, claims teams and management, ensuring repairs are progressing as they should and that the required technical, compliance and customer standards are consistently met.
You'll have responsibility for overseeing more complex and higher-risk repair matters, while also taking ownership of contractor governance, audits, compliance and operational improvements.

Key responsibilities will include:

Overseeing the operational delivery of repairs across the contractor network
Monitoring contractor performance, service levels, delays, variations and customer outcomes
Managing and supporting the resolution of complex, high-risk and escalated repair matters
Ensuring repairs are delivered in line with approved scopes, authorised costs and operational standards
Reviewing variation requests and final account validation
Building strong working relationships with contractors and key operational stakeholders
Supporting contractor performance management and identifying opportunities to improve service
Identifying contractor capacity and coverage gaps
Managing contractor onboarding and due diligence, including insurance, accreditation and compliance checks
Overseeing contractor compliance documentation and governance requirements
Reviewing documentation such as RAMS, PCI documentation, Construction Phase Plans, insurance documentation and Health & Safety files
Ensuring works completed under the BRN meet relevant CDM requirements
Leading contractor audits and quality assurance reviews
Identifying operational and compliance risks and implementing corrective actions
Supporting process improvement initiatives across repairs and contractor governance
Providing operational and technical guidance to Repair Coordinators where required
Assisting with reporting, audit preparation and wider governance reviews

What We're Looking For

We're keen to speak with candidates who have a background in property repairs, insurance claims, contractor management, facilities management or a similar operational environment.

You’ll ideally have:

Strong knowledge of repair processes and contractor management
Experience managing operational workflows and compliance processes
Experience reviewing contractor documentation and governance requirements
A good understanding of the insurance claims lifecycle
Excellent organisation and problem-solving skills
Strong communication and stakeholder management abilities
Excellent attention to detail and a strong understanding of governance
The confidence to make decisions, manage risks and take ownership of issues
A commercially aware and process-driven approach
The ability to remain calm and decisive when dealing with complex or escalated matters

Desirable Experience

It would be advantageous if you have:

Previous experience within insurance claims or loss adjusting
Knowledge of CDM regulations and contractor compliance
Experience carrying out contractor audits or quality assurance reviews
Knowledge of reinstatement, restoration or building repair works
Experience using Apex or similar claims management systems

Why Join?

Alongside a competitive salary, you'll have access to a range of benefits designed to support your wellbeing, development and career:

Competitive salary of circa £40,000
Employee benefits, including cashback on basic healthcare, discounted gym memberships and retail discounts
Employee Assistance Plan, with access to a wide range of healthcare and support services for you and your immediate family
Group Life Assurance
Professional development opportunities
The opportunity to progress your career within a growing organisation
A collaborative, supportive and high-performing team culture