Repair Manager
Nottingham | Office-Based | Circa £40,000
Are you an experienced Property Repairs, Claims or Contractor Management professional looking for a role where you can take real ownership of repair operations?
We're working with an established insurance business that is looking for a Repair Manager to join their Nottingham team. This is a fantastic opportunity for someone who enjoys managing complex repair matters, working closely with contractors and stakeholders, and making sure repairs are delivered efficiently, compliantly and to a high standard.
This is a hands‑on operational role where you'll play a key part in overseeing the contractor network, managing governance and compliance, resolving escalated issues and helping to continuously improve the repair journey.
The Role
- As Repair Manager, you'll act as a key link between contractors, surveyors, claims teams and management, ensuring repairs are progressing as they should and that the required technical, compliance and customer standards are consistently met.
- You'll have responsibility for overseeing more complex and higher-risk repair matters, while also taking ownership of contractor governance, audits, compliance and operational improvements.
Key responsibilities will include:
- Overseeing the operational delivery of repairs across the contractor network
- Monitoring contractor performance, service levels, delays, variations and customer outcomes
- Managing and supporting the resolution of complex, high-risk and escalated repair matters
- Ensuring repairs are delivered in line with approved scopes, authorised costs and operational standards
- Reviewing variation requests and final account validation
- Building strong working relationships with contractors and key operational stakeholders
- Supporting contractor performance management and identifying opportunities to improve service
- Identifying contractor capacity and coverage gaps
- Managing contractor onboarding and due diligence, including insurance, accreditation and compliance checks
- Overseeing contractor compliance documentation and governance requirements
- Reviewing documentation such as RAMS, PCI documentation, Construction Phase Plans, insurance documentation and Health & Safety files
- Ensuring works completed under the BRN meet relevant CDM requirements
- Leading contractor audits and quality assurance reviews
- Identifying operational and compliance risks and implementing corrective actions
- Supporting process improvement initiatives across repairs and contractor governance
- Providing operational and technical guidance to Repair Coordinators where required
- Assisting with reporting, audit preparation and wider governance reviews
What We're Looking For
We're keen to speak with candidates who have a background in property repairs, insurance claims, contractor management, facilities management or a similar operational environment.
You'll ideally have:
- Strong knowledge of repair processes and contractor management
- Experience managing operational workflows and compliance processes
- Experience reviewing contractor documentation and governance requirements
- A good understanding of the insurance claims lifecycle
- Excellent organisation and problem-solving skills
- Strong communication and stakeholder management abilities
- Excellent attention to detail and a strong understanding of governance
- The confidence to make decisions, manage risks and take ownership of issues
- A commercially aware and process-driven approach
- The ability to remain calm and decisive when dealing with complex or escalated matters
Desirable Experience
It would be advantageous if you have:
- Previous experience within insurance claims or loss adjusting
- Knowledge of CDM regulations and contractor compliance
- Experience carrying out contractor audits or quality assurance reviews
- Knowledge of reinstatement, restoration or building repair works
- Experience using Apex or similar claims management systems
Why Join?
Alongside a competitive salary, you'll have access to a range of benefits designed to support your wellbeing, development and career:
- Competitive salary of circa £40,000
- Employee benefits, including cashback on basic healthcare, discounted gym memberships and retail discounts
- Employee Assistance Plan, with access to a wide range of healthcare and support services for you and your immediate family
- Group Life Assurance
- Professional development opportunities
- The opportunity to progress your career within a growing organisation
- A collaborative, supportive and high-performing team culture
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