Customer Service Manager

My client are a small independent Housing Developer specialising in building luxury property in London & the surrounding areas.

I am currently looking for an experienced Customer Service Manager to join a team of coordinators, operatives & reporting to the Head of Customer Service. You will need experience dealing with defects, completions, you will need to have worked in a customer facing role previously & your CV will need to demonstrate longevity & a stable employment profile

As a Customer Service Manager you will be required to:

Lead an on site team of customer care coordinators & operatives

Ensuring all customer service queries are directed to the relevant person or dealt with

Deal with escalated complaints

Monitor defects & update the system

Track customer issues and closing them off once dealt with

Deal with handovers with customers & performing home demonstrations

Promoting a good working relationship with site teams

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