Credit Controller

Credit Controller (National AR Team)

Location: Southport, PR8 4HQ
Salary: £27,475.50 per annum
Working Pattern: Full time | Office based, hybrid working available (3 days office / 2 days home after probation)

About the role

We are looking for a proactive and organised Credit Controller to join our Finance team. Based in our Southport office, you will play a key role in managing customer accounts, reducing aged debt, resolving queries and supporting the wider finance function.

This is an excellent opportunity for someone with experience in credit control, accounts receivable, finance administration or customer service who enjoys building relationships and working in a fast-paced environment.

Key responsibilities

• Manage customer accounts and maintain accurate records.
• Provide invoices, credit notes and customer statements.
• Follow credit control and collections procedures to minimise bad debt.
• Monitor customer credit limits and obtain credit reports when required.
• Contact customers by phone and email to recover overdue payments.
• Resolve customer queries and liaise with internal departments.
• Agree and monitor customer payment plans.
• Produce aged debt reports and monitor outstanding balances.
• Process customer card payments and direct debit mandates.
• Reconcile customer accounts and investigate discrepancies.
• Chase remittances and outstanding documentation.
• Support procedures relating to business closures, insolvencies and account transfers.
• Provide cover for colleagues during periods of annual leave.
• Use a variety of in-house systems alongside Microsoft Office and Microsoft Teams.

What we're looking for

• Excellent communication and customer service skills.
• Ability to build positive working relationships with customers and colleagues.
• Strong organisation and time management skills.
• Ability to prioritise workload and meet deadlines.
• Excellent attention to detail and accuracy.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Intermediate/Advanced Microsoft Excel skills.
• A commitment to delivering excellent service.

Experience

• Previous experience in Credit Control, Accounts Receivable, Finance Administration or Customer Service would be beneficial.
• However, full training will be provided and we welcome applications from candidates looking to develop a career within Finance.

What we offer

• Salary of £27,475.50.
• Hybrid working after successful completion of probation.
• Supportive and collaborative team environment.
• Training and development opportunities.
• The opportunity to gain valuable experience within a busy Finance team.

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