Field Services Engineer

Field Services Engineer

Location: Home Based / Field Based, travel to customer sites around Swindon

Hours: 37.5 hours per week, typically 7.5 hours per day

Equipment Provided: Company vehicle, laptop and mobile phone & fuel card

Security Clearance: Required - or we can put you through this if successful

We're looking for an experienced Field Services Engineer to join a growing IT services team, providing on-site technical support across a range of customer environments.

This is a home-based position, however you will be allocated to different customer sites by a central PMO team depending on business requirements. You'll therefore need to be comfortable travelling regularly and working across multiple customer environments.

The role will involve a mixture of desk-side support, field services, hardware and software troubleshooting, Tech Bar support and general BAU IT support.

Key Responsibilities

• Provide high-quality desk-side and field-based IT support across multiple customer sites
• Troubleshoot and resolve common desktop, hardware and software issues
• Take end-to-end ownership of incidents and service requests
• Provide regular updates on open tickets and ensure SLAs are met
• Attend scheduled customer Tech Bars / IT surgeries
• Provide planned and unplanned cover for Site Engineers when required
• Investigate technical issues and escalat e appropriately to 3rd Line Support
• Build strong relationships with end users and provide an excellent customer experience
• Work in line with customer processes, procedures and ITIL best practice
• Support continuous improvement across service delivery

What We're Looking For

• Previous experience within a Field Services, Desk Side, Desktop Support or IT Support Engineer position
• Strong hardware and software troubleshooting experience
• Experience working within multi-vendor or complex IT environments would be advantageous
• Good understanding of ITIL best practice
• Excellent communication and customer service skills
• Ability to manage and prioritise your own workload
• Confident working independently across different customer environments
• Flexible and comfortable with regular travel to different customer sites
• Security Clearance required
• Full UK driving licenceThere may occasionally be requirements to travel further afield and stay overnight, with hotel accommodation provided.

This is a great opportunity for someone who enjoys a varied role, working with different customers, technologies and environments, rather than being based at the same site every day.

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