Mobile Supervisor

Location: On site / Harvey Ln, Golborne, Warrington WA3 3RX, UK
job type: Permanent / Full-time
Sector and subsector: Operations | Mobile Security
HourlyFixed salary: £ 15.00

We are looking for an experienced and highly organised Mobile Supervisor to join our response division. This role is based from Marpol Security HQ in Golborne and operates on 12-hour shift patterns of 17:30 to 05:30, working across the Northwest.

This is a key operational role within our growing business. Our mobile supervisor division conduct a wide variety of services protecting the people, premises and assets for our client base across the Northwest.

As a Mobile Supervisor, you’ll play an important role in supporting our mobile operations, maintaining high service standards, and providing support to our officers and clients across the area.

Key Responsibilities

• Carrying out a range of foot and vehicle patrols, opening and securing business premises, and responding to a variety of alarm activations.
• Solving logistical challenges to consistently meet our business service levels, working independently and as part of a wider team. You’ll have the support of your colleagues and our 24-hour Control Room for guidance, assistance, and reassurance.
• Managing client keys in accordance with relevant British Standards, including BS 7984 and BS 7499.
• Ensuring the timely and accurate reporting of incidents following attendance at client locations, with appropriate escalation to our dedicated Control Room monitoring station.
• Conducting on-site welfare checks on static security officers working in the field.
• Maintaining high standards by challenging inappropriate behaviours, promoting best practice, supporting uniform and PPE distribution, and gathering feedback from colleagues through face-to-face welfare questionnaires.
• Following assignment instructions when carrying out patrols, alarm responses, and attendance at client premises.
• Supporting the continuous improvement of operational practices, identifying and escalating changes in the field environment and contributing to the review and updating of operational documentation.
• Completing daily vehicle and key checks at the beginning and end of each shift.
• Building and maintaining positive relationships with a wide range of people, including clients, colleagues, members of the public, and emergency services.
• Representing the company professionally at all times and ensuring that our security, safety, and customer service standards are consistently maintained.

Person Specification

• Previous experience within the security industry
• Previous experience in a Mobile response role
• Good working knowledge of electronic applications and mobile technology, including tablets and smartphones
• Ability to remain calm and professional under pressure, particularly when dealing with incidents, alarms or challenging situations
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to manage multiple tasks and prioritise effectively
• Professional and proactive attitude acting as an ambassador for the company
• Previous experience in a supervisory, team leader or operational role
• Previous experience of using Security Industry applications

Why Join Us?

This is a fantastic opportunity to build a solid foundation in Mobile Security operations within one of the leading security companies in the UK. You’ll be working with experienced professionals and senior managers in a supportive and professional environment.

About the Company

Established in 1992, we are one of the largest security providers in the UK. We specialise in security services offering a wide range of services from manned guarding, 24-hour CCTV monitoring to Facilities Management priding ourselves on providing a one-stop solution for our growing customer base, professionalism, reliability, and innovation. With continued growth across the UK, we are seeking individuals eager to grow with us.

• Company pension
• Free parking
• On-site parking

Experience:

• Mobile Supervisor: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)
• SIA Licence (preferred)

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →