Mobile Officer Supervisor
Job Type: Full-time
Shift Pattern: Days, nights and weekends, including minimum 12-hour shifts
Job Introduction
We are seeking a professional and motivated Mobile Officer Supervisor to join our Operational Support team. The successful candidate will supervise and support mobile security officers across a range of client sites, ensuring operational requirements, client expectations and company standards are consistently met.
This is a progressive role within an expanding operation, supported by company vehicles, GPS tracking technology and a dedicated 24/7 communications hub.
Role Responsibilities
- Supervise and support Mobile Security Officers across designated client sites.
- Coordinate daily mobile operations, patrols, lock/unlock duties and scheduled site visits.
- Monitor officer attendance, punctuality, presentation, performance and compliance.
- Conduct scheduled and random site inspections to maintain operational standards.
- Act as an escalation point for alarm activations, security incidents and operational issues.
- Attend significant incidents and provide guidance and support to officers when required.
- Liaise with the 24/7 communications hub, management, clients and site representatives.
- Ensure officers follow client-specific instructions, company procedures and health and safety requirements.
- Review routine patrol and incident reports for accuracy, quality and timely completion.
- Assist with incident investigations, complaints, performance issues and breaches of procedure.
- Support the induction, training, mentoring and development of Mobile Security Officers.
- Identify operational, training and performance issues and escalate them appropriately.
- Monitor the condition and appropriate use of company vehicles, equipment, keys and operational resources.
- Maintain professional relationships with clients and act as an ambassador for the company.
- Promote high standards of customer service, communication, security awareness and professionalism.
- Ensure all duties are completed in accordance with company policies, procedures and relevant legislation.
- Provide operational cover and assistance where required, including nights, weekends and extended shifts.
- Carry out any other reasonable duties required by the Company.
Qualifications and Experience
- Valid SIA Licence, full UK driving licence and minimum 5-year checkable work history.
- Previous security experience, preferably within a mobile, response or supervisory environment, with strong communication, leadership, organisational, IT and problem-solving skills.
Benefits
- Workplace Pension Scheme, 20 days annual holiday entitlement increasing to 28 days including bank holidays, overtime opportunities, company vehicle for operational duties, 24/7 communications support and opportunities for career progression.
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