Retail Security Officer

Security Officer (SIA Door Supervisor) - Poundstretcher Belgrave Gate, Leicester (LE1 3GP)

Location: Poundstretcher, Belgrave Gate, Leicester, LE1 3GP

Position: Permanent (Core Role)

Pay Rate: £12.71 per hour

Position 1

Hours: 34 Hours Per Week

Shift Pattern: Monday to Sunday

Shifts

• Monday to Saturday: 10:30 - 18:30
• Sunday: 11:00 - 17:00

Position 2

Hours: 24 Hours Per Week

Shift Pattern: Monday to Sunday

Shifts

• Monday to Saturday: 10:30 - 18:30
• Sunday: 11:00 - 17:00

Role Overview

We are seeking professional and customer-focused Security Officers (SIA Door Supervisors) to join the team at Poundstretcher Belgrave Gate, Leicester. The successful candidates will play a key role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors while delivering excellent customer service and supporting the store's day-to-day operations.

Key Responsibilities

• Maintain a visible security presence throughout the store.
• Conduct regular patrols and monitor activity within the premises.
• Prevent theft, loss, damage, and anti-social behaviour.
• Respond professionally to incidents, emergencies, and security concerns.
• Complete Daily Occurrence Book (DOB) entries and incident reports accurately.
• Provide excellent customer service and assistance to customers and visitors.
• Build positive relationships with store colleagues and management.
• Support stock protection and loss prevention initiatives.
• Monitor and report health and safety issues where required.
• Handle conflict situations professionally and effectively.
• Ensure all security procedures and company policies are followed at all times.
• Liaise with emergency services and management when necessary.

Essential Requirements

• Valid SIA Door Supervisor Licence.
• Own transport is essential.
• Excellent communication and customer service skills.
• Professional, confident, and approachable manner.
• Strong observational and problem-solving abilities.
• Ability to remain calm under pressure and handle challenging situations.
• Full five-year checkable employment history.
• Ability to work independently and as part of a team.

Desirable Experience

• Previous retail security experience.
• Experience dealing with shoplifting incidents and loss prevention.
• Knowledge of retail security procedures and incident reporting.
• Experience within a customer-facing environment.
• Understanding of health and safety procedures.

Benefits

• Competitive hourly rate of £12.71 per hour.
• Contributory pension scheme.
• Overtime opportunities available.
• Access to an advanced/early pay scheme.
• Employee Assistance Programme and wellbeing support.
• Ongoing training and development opportunities.
• Friendly and supportive working environment.
• Career progression opportunities within a leading security provider.

Ideal Candidate

The ideal candidate will be an experienced and professional SIA Door Supervisor with excellent customer service skills and a proactive approach to security. You will be confident interacting with members of the public, store colleagues, and management while maintaining a safe and welcoming environment. Previous retail security experience would be advantageous, although full support and ongoing training will be provided.

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