Field Service Engineer - Birmingham

United Kingdom Source: WhatJobs

£30,000–£42,000

At Franke Coffee Systems, we believe every great coffee starts with great people.

We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.

As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.

About the job

We're looking for a Service Engineer based in Birmingham.The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

Ensure agreed Franke UK Technical Standards and Processes are adhered to
On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
Highlight Technical skills gap.
Managing stock levels
Managing customer relations at a site level
Keeping up to date with all company admin and courses
Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

Ability to demonstrate an understanding and experience in remit of the Field Engineers role
Minimum 2 years experience working in the coffee machine or vending industry
Competent using phones and laptop
Excellent communications skills.
Personal integrity.
Analysing and prioritising.
Understand when to inform and when to elevate issues.
Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.