Head Office

Assistant Business Centre Manager – Waltham Abbey

Job Scope:
To provide our customers with an exceptional experience, as well as supporting and deputising the Business Centre Manager (BCM).

Responsibilities include but are not limited to;

• Welcoming visitors to the Business Centre
• Offering refreshments to BizSpace guests/tours
• Build a solid relationship with customers
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of BizSpace guests, contractors and attendees for fire log
• Work closely with customers upon onboarding to ensure a smooth transition
• Resolve any concerns or problems regarding the business centre experience, office set up and IT

Customer Management

• Enhance the entire customer journey – building and strengthen relationships
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Oversee car park management, charging thereof and allocations
• Maintain stock levels of refreshments
• Manage supplementary recharging of ancillary services – meeting rooms, co-working etc.
• Manage relationships; encourage positive reviews and oversee complaints

Operations

• Maintain the highest of professional standards
• Daily review of cleaning and maintenance levels
• Oversee cleaning and maintenance operatives and contractors
• Ensure kitchens and communal areas are presented at their best – assisting where necessary
• Maintain sales literature and collateral; including the ordering thereof
• Maintain standards and oversee management of meeting room bookings
• Stationery and supplies management and ordering
• Monitoring H&S platforms (Property Plus) – Training provided
• Participate and drive activities that improve the quality of the services provided
• Help support energy consumption and ESG policies

BCM Support

• Encourage and promote ESG interactivity and engagement
• Deputise BCM role with all aspects of Business Centre management
• Devise regular fun and engaging activities to hold within the Business Centre
• Support social media activity – content, pictures & videos for followers
• Answering and managing calls and enquiries
• Maintaining availability lists, pricing and newsletters
• Support regionally when required within the wider team
• Manage virtual tenant mail services in accordance with each client’s selected service package.
• Produce monthly franking recharge information for virtual tenants.
• Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
• Promote and identify uplift opportunities with customers to increase income and services
• Carry out viewings and tours where necessary
• Help support locally driven enquires and sales opportunity
• Identify opportunities to connect and enhance relationships with the local community

Key Skills:

• Excellent communication skills at all levels
• Problem solver by nature
• Sales Orientated
• Good knowledge of use of IT
• Use of Microsoft 365
• Good telephone manner
• Professional appearance and personality
• Flexible
• Full clean driving license

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace. It will therefore be subject to periodic review.

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