Customer Support Specialist
London
£30,000–£42,000
Swap is the infrastructure behind modern agentic commerce.
Sales & Business Development
6 days ago Apply on WhatJobs
Merchant Support Specialist — SaaS & E‑commerce
£30,000–£42,000
Swap is seeking a reliable Customer Support Specialist to be the frontline voice for merchants, resolving issues quickly and clearly. You will troubleshoot platform questions, guide users, and collaborate with CX, Product, Ops, and Engineering teams to surface issues and improve workflows.
The role blends advocacy with light technical investigation and requires strong empathy, organisation, and the ability to manage multiple inquiries across shipping, returns, and account configuration.
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Full job description from WhatJobs. Apply for this role →
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