Senior Claims Manager

Associate Director – Sports & Entertainment Claims

Milton Keynes | Hybrid working | £55,000–£60,000

We are working confidentially with a leading insurance business that is looking to appoint an experienced claims leader to its specialist Sports & Entertainment division.

This is a newly created position offering the opportunity to lead and develop a growing team while remaining involved in complex, client-facing claims.

The Role

• Lead, support and develop a team of Claims Executives and FNOL professionals.
• Manage a personal portfolio of claims, primarily involving Public Liability and Personal Accident.
• Remain hands-on with claims handling, accounting for approximately 25% of the position.
• Work closely with clients, insurers, loss adjusters and other key stakeholders.
• Confidently challenge insurers where appropriate and advocate for the best possible client outcomes.
• Attend client visits and insurer meetings when required.
• Support renewal discussions and potential new business opportunities alongside Account Executives.
• Collaborate with senior leaders and colleagues across regional offices.

What We’re Looking For

• Proven experience managing and developing a claims team.
• Ideally five or more years’ leadership experience.
• Strong commercial claims knowledge, with experience in Public Liability and/or Personal Accident particularly valuable.
• Sports & Entertainment claims experience would be highly desirable, although it is not essential.
• Confident dealing directly with clients, insurers and loss adjusters.
• A credible and commercially minded leader who is comfortable balancing people management with technical claims work.
• Additional exposure to contingency or property claims would be beneficial.

Location and Package

• Based in Milton Keynes.
• Hybrid working with three days in the office and two days from home.
• Salary of approximately £55,000–£60,000 , depending on experience.

This is a fantastic opportunity for an established claims leader to join a specialist and highly regarded division in a role offering genuine influence, visibility and scope to develop a team.

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