FNOL Claims Handler - Motor

FNOL Claims Handler – Motor | Bolton (BL7) | £26,500 – £30,000 | Monday to Friday, 9am to 5pm | Three seats

35 hours, Monday to Friday. No evenings, no weekends, no rota. Free parking. Fully funded CII.

We're recruiting three FNOL Claims Handlers for the motor claims team of an established, FCA-regulated general insurance business on the edge of Bolton. If you're an FNOL Claims Handler already, or you handle first notification and accidental damage claims on a motor desk, this is worth ten minutes of your time.

Three seats means this isn't a single vacancy with a hundred people chasing it. It's a team being built, and they want FNOL Claims Handlers who'll stay and grow with it.

Why people move for this one

It's usually not the money. It's that an FNOL Claims Handler here works 35 hours, Monday to Friday, 9 to 5, and that's it. No late shifts, no Saturday rota, no on-call. If you're coming off a 24/7 operation, that's most of your life back.

The other reason is the training: fully funded CII, and a dedicated in-house motor claims trainer who coaches one to one.

What you'll be doing

• Taking first notification of loss on motor claims, getting the detail right first time and telling the customer honestly what happens next
• Handling accidental damage claims through to settlement: engineers, repairers, salvage, courtesy cars, third parties
• Validating cover, investigating liability and making the decision
• Running your own caseload by phone and in writing, and keeping every file moving
• Spotting fraud indicators and escalating them

What you'll need

• Motor claims experience: FNOL, accidental damage, or both
• Confident running a caseload and making a liability call you can justify
• Calm, clear and patient with people having a bad day
• Comfortable across multiple claims systems
• GCSEs (or equivalent) at grade C/4 or above in English and Maths

Two years' motor claims experience is the marker for the top of the range. At eighteen months and strong on liability? Still send it. We'll have that conversation with the employer rather than screen you out on a number.

What you get

• £26,500 – £30,000 depending on experience, with annual salary reviews
• 35 hours, Monday to Friday, 9am to 5pm, flexible start and finish, hybrid after probation
• Fully funded CII and one-to-one coaching from a dedicated motor claims trainer
• 29 days' holiday including bank holidays, rising to 36 with service, plus your birthday off
• Company-paid health cash plan, contributory pension, £1,000 refer-a-friend bonus
• Free on-site parking, casual dress, cycle to work scheme, sports and social club

Being straight with you

It's five days a week on site until you've passed probation, so hybrid isn't there from day one. You'll need to drive, because the site is on the edge of Egerton and public transport won't get you there for nine. And the top of the range really is for two years' motor claims. We'd rather tell you that now than at offer stage.

How to apply

Send your CV. We'll ring you and talk it through properly (the team, the caseload, the progression) before anything goes anywhere

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