Site Reliability Engineer

Location: Milton Keynes/Homebased with the expectation to attend Graphnet Group office sites

Overview:

The TechOps Team are responsible for the installation and support for all Technical Platforms, Operating Systems, Database Management Systems and associated products delivered to external customers of Graphnet.

The Site Reliability Engineer (SRE) will work alongside specialists within the Team, taking responsibility for all aspects of the Team’s work. With emphasis on the Technical Services function, you will be managing and supporting the infrastructure upon which Graphnet’s CareCentric product operates.

The SRE will work closely with many of Graphnet’s departments, including Operations, Security, Development, and Project Teams, ensuring that our comprehensive support service is maintained. The successful candidate will be provided with on-the-job training for all supported Platforms, Operating Systems, Databases and Applications, but is expected to have prior, demonstrable experience of Microsoft Azure, Networking and Windows Server Technologies.

Duties & Responsibilities

• Provision of first-class infrastructure support to customers and systems for all Managed Service Platforms
• Implement observability and proactively monitor our Azure Cloud footprint, utilising dashboards, alerts and runbooks
• Incident response, analysis, remediation and associated post-incident root cause analysis reviews
• Support performance / reliability testing and capacity planning activities
• Perform routine system upgrades and platform patching
• Promote automation of repetitive tasks, reducing manual intervention
• Eventual participation in the 24x7 On-Call Rota

Personal Attributes

• Excellent, demonstrable troubleshooting and problem-solving skills
• Able to work well as an individual and as part of a team
• Take part in architectural discussions with technical / non-technical team members
• Organisational skills, with the ability to manage personal workloads in accordance with agreed timescales, whilst working under pressure
• An eye for detail and a desire to adhere to best practices
• Strong inter-personal and communication skills
• Have a desire to keep up with the latest tools and techniques
• Verbal, written communication and documentational skills
• Ability to explain technical concepts to key stakeholders of all levels

Educations & Skills Required

• Minimum of four years working within an SRE function
• Experience of service monitoring and alerting
• Microsoft Azure PaaS components including (but not limited to):
• Storage
• Proven experience with Azure DevOps (ADO) and / or GitHub
• Experience in the support of Cloudflare
• An understanding of Terraform or other IAC tooling
• Experience of routine infrastructure upgrades and platform patching
• Demonstrable PowerShell administration / scripting skills
• Experience of Service Desk Systems

Any skills or experience in the areas below would be considered an advantage for any potential candidate, but are not essential:

• Experience or exposure of Terraform IAC software tooling
• Understanding of Grafana Analytics and Monitoring Solution
• Nessus Vulnerability Assessment Solution
• Knowledge of ITIL Foundation principles and application
• Knowledge of ISO27001, ISO27018, ISO9001 and CE+ Certifications

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