Head of Passenger Experience & Complaints (Hybrid)

Veezu, the UK's fastest growing taxi and private hire technology business, seeks a Passenger Experience Lead to oversee the end-to-end complaints process, driving fair, timely resolutions and continuous improvements across the business. You will lead the Passenger Experience team to investigate concerns and coordinate with operations to enhance the passenger journey.

This hybrid role involves reporting to the Director of Operational Compliance and Complaints, developing metrics, providing

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →