Service Administrator

A leading commercial vehicle dealer group is seeking a Vehicle Service Administrator to join their team in Cross Hands.

This is an excellent opportunity for an experienced individual to develop their career within a reputable and expanding dealership network.

Benefits of the Service Administrator:

• Salary between £28,000 and £30,000 per annum, dependent on experience - 25 days’ annual leave plus 8 bank holidays, increasing with long service
• Full in-house manufacturer training
• Company pension scheme with additional benefits including life assurance, health and wellbeing support, and access to an employee benefits hub
• Long-term career development with a well-established dealer group operating 17 locations nationwide - 40-hour working week, Monday to Friday, 8:00am-5:00pm with a 1-hour unpaid lunch break

Duties of the Service Administrator:

• Managing Work in Progress (WIP) to ensure seamless workflow
• Handling incoming calls and emails from customers and suppliers professionally
• Preparing job cards, service reports, estimates, and associated documentation
• Maintaining accurate service records and databases
• Raising purchase orders and preparing invoices
• Processing invoicing activities efficiently
• Liaising with technicians, customers, and internal departments to facilitate smooth operations
• Supporting the Workshop Manager with general administrative activities

Requirements of the Service Administrator:

• Previous experience in an administrative or service support role within automotive or commercial vehicle sectors
• Strong organisational skills with a keen eye for detail
• Confident communicator, both written and verbal
• Proficient with IT systems and Microsoft Office suite
• Ability to prioritise tasks and work effectively under pressure as the Service Administrator
• Customer-focused with a professional and friendly manner
• Must reside within a reasonable commuting distance from Salisbury and Andover due to the company’s relocation

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