Planner

Pay: £17.84 per hour

Job description

Join our busy repairs and maintenance team as a Repairs Planner, where you'll be at the heart of service delivery ensuring efficient scheduling and high-quality customer service.

Location: Croydon

Pay Rate: £13.43 P/h PAYE // £17.84 Umbrella

Hours: Mon - Fri 08:00-17:00

About the role

We are looking for an experienced Repairs Planner / Scheduler to join our busy repairs and maintenance team. You will be responsible for planning and scheduling responsive and planned maintenance works, ensuring operatives' diaries are efficiently managed and repairs are completed within agreed service levels.

This is a key role that sits at the heart of service delivery, requiring strong organisational skills, excellent communication, and the ability to work in a fast-paced environment.

Key Responsibilities

• Schedule and manage day-to-day reactive and planned repairs
• Allocate jobs to in-house operatives and/or subcontractors
• Manage and optimise operatives' diaries to maximise productivity
• Monitor job progress and ensure works are completed within SLA
• Liaise with residents, operatives, contractors, and supervisors
• Rebook and reschedule appointments where necessary
• Update repairs systems accurately and in real time
• Support the wider repairs team to deliver a high-quality customer service

What We're Looking For

• Previous experience as a Repairs Planner, Scheduler, or Works Coordinator
• Experience within housing, property, maintenance, or repairs environments
• Strong organisational and time-management skills
• Confident communicator with a customer-focused approach
• Ability to work under pressure and manage competing priorities
• Good IT skills and experience using repairs or scheduling systems

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