Technical Account Manager

£103.5K - £125.7K + Stock Options - based on alignment and experience

Hybrid | UK

Location - Candidates should be within an easy commute of Knutsford, Cheshire or Canary Wharf, London.

The role requires 1 day per week in the office, with additional office time occasionally required to support key projects.

About the Role

We are working with a high-growth enterprise technology company that provides a secure digital workspace combining security, identity, network access, data protection and endpoint controls into a single platform.

The company is backed by leading technology investors and works with some of the world's largest enterprise organisations.

They are looking for a Technical Account Manager (TAM) to act as a strategic technical partner for one of their largest customers within the banking and financial services sector.

This is a highly technical, hands-on role focused on building trusted customer relationships, delivering technical workstreams, troubleshooting complex issues and helping a major enterprise customer maximise the value of the platform.

What You'll Be Doing

• Act as a Trusted Technical Advisor
• Serve as the primary technical point of contact for a major enterprise customer, supporting them from onboarding through to operational maturity.
• Support & Troubleshooting
• Proactively manage support cases, feature requests and technical escalations, driving issues through to resolution while maintaining clear communication with the customer.
• Enablement & Training
• Train customer teams on deployment, configuration, management and best practices.
• Provide hands-on technical guidance to configure and optimise the platform around the customer's security, performance and usability requirements.
• Feature & Release Guidance
• Keep the customer informed about new capabilities and releases, explaining how they can be applied within their environment.
• Technical Project Delivery
• Own and deliver technical workstreams end-to-end, working closely with customer teams, internal stakeholders and third-party partners.
• Cross-functional Collaboration
• Work closely with Product, Engineering, Support, Customer Success, Solutions Architects and Sales Engineering teams to resolve issues and deliver projects.

What We're Looking For

• 5+ years in Technical Account Management, Solutions Engineering, Technical Customer Success or another technical post-sales role within software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience working within large, complex enterprise environments with multiple systems, dependencies and architectural layers.
• Experience managing technical escalations, support tickets and project delivery.
• Strong troubleshooting skills and the ability to take technical issues through to resolution.
• Experience owning technical workstreams from initial requirements through to implementation and delivery.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Comfortable working across multiple customer business units and stakeholder groups.
• Experience working with tools such as Salesforce, Jira and Confluence.
• Bachelor's degree in a technical discipline preferred, or equivalent practical experience.
• Comfortable operating in a hands-on technical environment, including deployment and configuration work.

Customer Environment

The successful candidate will support a major global banking organisation, so experience working within highly regulated, security-conscious enterprise environments is particularly relevant.

You Will:

• Act as a technical SME and trusted advisor to the customer.
• Own technical delivery across multiple workstreams.
• Work across a global, multi-business-unit environment.
• Troubleshoot issues involving multiple technical dependencies and stakeholders.
• Liaise with internal engineering, R&D and support teams when escalation is required.
• Build relationships across both technical and non-technical customer functions.
• Maintain clear, consistent communication across the customer account.
• Work as part of a high-performing account team supporting a globally deployed enterprise service.

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