Technical Account Manager

Overview

In this role you serve as the trusted technical advisor for enterprise clients, owning post-sales relationships and guiding deployment, integration, and operation of OPSWAT cybersecurity solutions. You will work closely with Sales Engineering, Support, Product, and Customer Success to translate customer needs into actionable product guidance. You’ll lead on-site deployments, optimize configurations, and help customers achieve ongoing security and operational excellence. Your work directly supports protecting critical infrastructure at scale and shaping best practices for customers and partners.

Responsibilities

• Act as the primary technical contact for assigned enterprise clients
• Lead hands-on deployment, configuration, and optimization of cybersecurity solutions across cloud, hybrid, and on-premises environments
• Conduct on-site assessments, guide implementation, and deliver technical workshops or training
• Proactively monitor and troubleshoot customer environments to maintain operational excellence
• Develop deep understanding of customer infrastructure, use cases, and security posture to provide guidance and best practices
• Collaborate with engineering and product teams to relay feedback and advocate for improvements
• Participate in incident response and post-mortem activities when escalations occur
• Create and maintain technical documentation, runbooks, and environment overviews

Key requirements

• 5+ years in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant)
• Strong background in cybersecurity tools and principles (endpoint protection, SIEM/SOAR, firewalls, IAM, cloud security)
• Hands-on system integration and scripting (Python, PowerShell, Bash) with Linux/Windows
• Experience leading deployments and troubleshooting on customer sites
• Knowledge of cloud platforms and their security ecosystems (AWS, Azure, GCP)
• Excellent communication skills to translate complex concepts to technical and non-technical stakeholders
• Ability to manage multiple client accounts and prioritize competing demands
• Strong documentation and knowledge-sharing discipline

• excellent communication
• multitasking and prioritization
• collaboration across cross-functional teams
• endpoint protection
• SIEM/SOAR
• firewalls

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