Vice President – Client Cash Processing

Client Cash Processing | Payments Operations | Wealth Operations | Client Service | Leadership

Manchester, UK (Hybrid - 4 days onsite)

About the Company

Join one of the world's leading financial institutions, supporting clients across global markets through market-leading custody, clearing, wealth and asset servicing solutions.

BNY is a global financial services organisation at the heart of the financial system, providing technology-enabled solutions across investment services, wealth management, custody, asset servicing and payments.

BNY's Wealth Services platform combines advanced technology, data analytics and digital tools to deliver seamless operational and investment servicing solutions to wealth managers, financial advisers and their clients.

About the Role

An exciting opportunity has arisen for an experienced Vice President – Client Cash Processing to join BNY's Wealth Services Operations function in Manchester.

This is a senior operational leadership role responsible for overseeing client cash processing, payment operations, client servicing and operational reporting within a highly regulated financial services environment.

You will play a key role in leading operational teams, strengthening controls, improving processes and ensuring exceptional service delivery to key clients.

The role will involve close collaboration with senior stakeholders across Operations, Technology, Compliance, Risk and Client Management, while driving continuous improvement and operational excellence across the client cash function.

We're looking for an experienced operational leader with a strong background in payments, cash operations, transaction processing, wealth operations, custody, banking operations or financial services operations .

What You'll Be Doing

As Vice President you'll be responsible for:

• Leading Client Cash Processing operations and supporting day-to-day operational delivery
• Managing and developing high-performing operational teams
• Overseeing client cash movements, payment processing and transaction activities
• Ensuring payments and cash transactions are processed accurately, efficiently and within agreed service levels
• Acting as a senior escalation point for client queries, operational issues and payment investigations
• Managing key client relationships and ensuring consistently high levels of client service
• Monitoring operational performance through MI, KPIs, KRIs and service metrics
• Identifying operational risks, control weaknesses and opportunities for improvement
• Driving process optimisation, automation and continuous improvement initiatives
• Working closely with Technology and Change teams on digital transformation initiatives
• Ensuring adherence to regulatory requirements, internal policies and operational controls
• Supporting risk management, governance and audit requirements
• Partnering with Compliance, Financial Crime, Risk and other control functions
• Developing, coaching and mentoring managers and operational teams
• Building strong relationships with senior internal stakeholders and external clients
• Supporting the strategic development of the Client Cash Processing function

What We're Looking For

We're keen to speak with candidates who have:

• Strong leadership experience within Payments, Cash Operations, Transaction Processing or Financial Services Operations
• Experience managing operational teams within a regulated financial services environment
• Strong understanding of payment processing and cash management
• Experience handling client cash movements, payment investigations and operational exceptions
• Proven experience in client service and relationship management
• Strong operational risk, governance and control awareness
• Experience producing and reviewing MI, KPIs, KRIs and performance reporting
• Strong stakeholder management skills across Operations, Technology, Compliance and Risk
• Demonstrable experience delivering process improvements and operational efficiencies
• Excellent communication, leadership and people-management skills
• A strong interest in digital transformation, automation, AI and emerging operational technologies
• Client Cash Processing
• Payments Operations
• Cash Management
• Payment Investigations
• Transaction Processing
• Wealth Operations
• Banking Operations
• Custody Operations
• Client Service Operations
• Payment Controls
• Operational Risk
• Reconciliations
• Exception Management
• Regulatory Operations
• AML / KYC
• Operational Transformation
• Automation / AI / Digital Change
• MI / KPI / KRI Reporting

Typical Backgrounds

We'd particularly like to speak with professionals currently working within:

• Payments Operations
• Cash Operations
• Client Cash Processing
• Transaction Banking
• Banking Operations
• Wealth Operations
• Investment Operations
• Custody Operations
• Securities Operations
• Financial Services Operations
• Client Service Operations
• Payment Services
• Treasury Operations
• Platform Operations
• Operations Transformation

We're particularly interested in candidates who have progressed through Operations - Senior Operations Management - VP / Head of Operations / Senior Operations Leadership positions and have managed teams within a complex, regulated environment.

About You

You'll be a collaborative and commercially aware operational leader who enjoys developing people, improving processes and delivering exceptional client outcomes.

You'll be comfortable operating in a fast-paced, highly regulated environment where client service, operational accuracy, risk management and continuous improvement are key priorities.

If you enjoy leading teams, solving operational challenges, improving processes and influencing senior stakeholders, this is an outstanding opportunity to join one of the world's leading financial services organisations.

Applicants must have full, unrestricted right to work in the UK.

Sponsorship is not available now or in the future.

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