Operations Manager

London, a minimum of 3x days onsite per week

We’re looking for an experienced Creative Operations Manager to join an established creative team during an exciting period of change and development.

This is a hands‑on freelance opportunity where you’ll work closely with the Operations Manager, helping to strengthen resource planning, capacity management and the way work flows across the agency.

It’s more than just a resource management role. You’ll bring wider Creative Operations experience, offering senior-level support, solving complex challenges and helping shape processes, systems and ways of working for the future.

What you’ll be doing

• Supporting resource and capacity planning across competing priorities and upcoming work.
• Identifying potential risks around demand, capacity and utilisation before they become issues.
• Working closely with Creative, Project Management, Production and Client teams to keep work moving effectively.
• Providing senior operational support and practical solutions to day‑to‑day challenges.
• Helping improve planning, workflow, governance, processes and ways of working.
• Bringing fresh ideas and best practice from your Creative Operations experience.
• Helping develop the wider Operations function and build stronger connections between resource, systems, data and workflow.

What we’re looking for

• Strong experience in Creative Operations, Agency Operations or Resource Management.
• Experience working within a creative agency or complex in‑house environment.
• Strong understanding of resource planning, forecasting, utilisation, workflow and operational processes.
• Confident working with senior stakeholders and across multiple teams.
• A pragmatic, collaborative approach with strong problem‑solving skills.
• Strong hands‑on experience with Adobe Workfront is essential, particularly for resource planning, workflow and operational management.
• Someone who can quickly understand a business, get stuck in and make an impact within a short­term freelance engagement.

If you’re a Creative Operations professional who enjoys improving how teams work, solving complex operational challenges and making things run more effectively, this could be a great opportunity to make a real impact.

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