We are seeking a Warehouse Operations Manager to lead our outbound warehouse operations, focusing on Retail DIY customers. This role involves direct management of the pick, pack, and despatch team and holds end-to-end accountability for the safe, accurate, and efficient fulfilment of retail customer orders.
Day-to-day of the role:
Own outbound fulfilment performance, ensuring orders are completed accurately and on time in line with agreed service levels and customer specific requirements.
Lead the end-to-end pick, pack, and despatch operation, coordinating labour, workflow, and priorities to achieve daily volume, quality, and service targets.
Ensure efficient and accurate order picking and prompt resolution of stock or system exceptions that could affect customer service.
Ensure orders are packed, labelled, palletised, and presented in accordance with customer specifications, routing requirements, and quality standards.
Manage staging, loading, trailer utilisation, despatch documentation, and carrier handovers to meet collection schedules and cut-off times.
Lead, coach, and performance manage the outbound team, creating a visible, accountable, and high-performing culture.
Maintain a safe working environment through effective controls, risk awareness, and prompt escalation and investigation of incidents or near misses.
Monitor and improve performance against agreed KPIs, including productivity, order accuracy, and customer service failures.
Identify and implement continuous improvement initiatives to enhance efficiency, productivity, and operational resilience.
Coordinate with cross-functional teams to resolve constraints and protect customer service.
Required Skills & Qualifications:
Significant experience in warehouse and distribution operations, ideally within high volume Retail or DIY environments.
At least three years' leadership experience in managing pick, pack, and despatch activities.
Strong understanding of customer service, compliance, and fulfilment requirements.
Proficient in WMS/ERP systems supporting order allocation, replenishment, and performance reporting.
Knowledge of outbound planning, carrier cut-off management, and order accuracy.
Experience in applying continuous improvement techniques to enhance operational processes.
Proficient in MS Office, particularly Excel, for KPI reporting and operational decision-making.
Strong communication, problem-solving, and decision-making skills, with a hands-on leadership style.
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