Fulfilment Manager

Overview

In this role you will lead the picking, packing and dispatch operations to ensure on-time, accurate orders. You’ll translate demand into labour plans and balance workflow across shifts, guiding a team of six Team Leaders. The role focuses on driving productivity, quality and safety while developing people and processes in a fast-paced warehouse. You’ll contribute to a growing ecommerce operation within the Pet Drugs Online and IVC Evidensia ecosystem, shaping the customer experience through efficient fulfilment.

Responsibilities

• Oversee day-to-day fulfilment across picking, packing and dispatch
• Create labour and shift plans aligned to customer demand
• Monitor shift performance and address operational challenges
• Ensure carrier cut-offs are met and orders are dispatched on time
• Coach and develop Team Leaders, ensuring high standards of performance and safety
• Drive improvements in productivity, quality and workflow efficiency
• Coordinate with warehouse colleagues to ensure stock availability supports fulfilment
• Utilise operational data and KPIs to identify issues and inform decisions
• Maintain high standards of health and safety, housekeeping and discipline

Key requirements

• Proven experience leading high-volume fulfilment, warehouse or distribution operations
• Strong people management experience with supervisors or team leaders
• Excellent labour planning and operational control capabilities
• Good understanding of picking, packing and dispatch processes
• Experience using data and performance metrics to drive results
• Hands-on leadership style with coaching focus
• Continuous improvement mindset and change implementation ability

• coaching and development
• leadership and people management
• proactive problem-solving
• labour planning
• operational data and KPI analysis
• picking, packing and dispatch processes

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