Property Services Co-Ordinator (Assets)

Charlestown Source: WhatJobs

£36,000–£40,000

Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £37,634 per annum
Contract: Fixed term contract ending 31st of March 2028

At Ocean Housing, we're looking for a proactive and knowledgeable Property Services Co-ordinator (Assets) to join our Property Services team. This is an exciting opportunity to play a key role in maintaining and improving our housing portfolio, helping ensure our homes remain safe, sustainable and fit for the future.

As part of a dedicated and customer-focused team, you'll undertake surveys, oversee property-related projects, support disabled adaptations, manage asset data and contribute to strategic investment decisions that directly benefit our customers and communities.

What you will be doing:

Carrying out stock condition surveys and inspections to inform asset investment decisions.
Assessing completed works to ensure quality standards are achieved.
Managing applications for tenant improvements and disabled adaptations.
Maintaining accurate asset management records and property data.
Undertaking energy assessments and supporting energy efficiency initiatives.
Liaising with contractors, local authorities, colleagues and customers to ensure excellent service delivery.
Investigating and resolving customer issues and complaints professionally and effectively.
Supporting continuous improvement by monitoring performance and identifying opportunities to enhance services.

What we are looking for:

We're seeking someone who combines technical property knowledge with outstanding organisational and customer service skills.

Essential Requirements

A Level (or equivalent Level 3 qualification)
HNC in Building Construction or equivalent qualification
Significant experience in asset management activities
Experience carrying out property and stock condition surveys
Strong IT skills, including Microsoft Office applications
Excellent organisational, communication and customer service skills
A methodical approach with strong attention to detail
Ability to manage competing priorities and work independently
Understanding of GDPR and workplace health and safety requirements
Ability to travel across operational locations as required.

Desirable:

Diploma in Surveying Practice or equivalent Level 5 qualification
Domestic Energy Assessor qualification
RICS membership
Knowledge of the social housing sector
Advanced Excel skills
Experience driving service improvements and performance enhancement initiatives.