Transport First Line Manager

Various shifts and working hours. 40 hours per week, on a 5/6 rota. £16.56 per hour plus excellent benefits.

Job Introduction

ArrowXL is hiring! As the UK’s leading provider of Two‑Person Home Delivery, we continuously strive to make the world of delivery a better place. We aim to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy, and bulky items in pristine condition – the kind that typically require two attentive people to handle. Quite often, these items need to be installed for our customers, and we do that too! Please be aware that all roles at ArrowXL are subject to a mandatory DBS (Criminal Record) check.

Main Responsibilities (reporting to the Transport Manager)

• Leading and motivating your team of skilled service delivery crews and Team Leaders, coaching and developing those who need further support.
• Efficient fleet utilisation, resource planning and cost control (whilst always ensuring the operation is both effective and compliant).
• Taking the lead for legal compliance and safety.
• Identifying opportunities for improved efficiencies within the Transport function, recommending and implementing changes where needed.
• The resourcing, development, and management of all colleagues within your team, ensuring our service delivery crews are fully trained across all areas (in particular driver CPC, service delivery standards, and product installation).
• Making prompt decisions that protect customer service and our delivery schedule, while remaining commercially focused.
• Managing on‑site resources (colleagues, vehicles and equipment) to ensure we have everything required in the right place at the right time not only to meet, but also flex, to our customers' changing needs.

The Ideal Candidate

• At least 2 years’ experience as a Leader/Supervisor within a transport operation.
• Possess a good knowledge of Road Transport Regulations and hold a national CPC.
• Ensure that ‘O’ Licence requirements are adhered to.
• Full UK driving licence.
• Demonstrable experience improving transport operations and introducing operational excellence.
• Strong people skills – able to influence, coach and develop.
• Able to work in an ever‑changing environment with the additional pressure to deliver on time every day.

You will get these great benefits:

• Annual Leave Entitlement – 31 days’ entitlement (including statutory bank holidays) which increases with service!
• Enhanced Pension Plan – including ArrowXL company contributions.
• Life Insurance – Company‑funded 2x basic salary life cover from day one.
• Enhanced maternity, paternity, adoption and shared parental leave.
• Long Service Awards – Awarded for every 5 years’ service.
• Employee of the Month Incentives – Local winners across the country, plus an overall winner chosen by the CEO.
• Progression and Development Opportunities – Investment into your career path via our award‑winning Training Academy.
• Up to 25% Staff Discount at
• Retail Discounts – Huge discount savings across retailers and restaurants, including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more.
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, boot camps and fitness studios.
• Cycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discounts.

Equal Opportunity Employer

At ArrowXL, we’re proud to be an equal opportunity employer. We’re entrusted to creating an inclusive workplace where everyone can thrive, regardless of background. If you're invited to interview and need any adjustments during the process, please let us know – we’ll do everything we can to make your experience smooth and positive.

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