Transport First Line Manager

Transport First Line Manager – Wigan

PM Shifts - 14:00-22:00

Are you an experienced transport leader with a passion for developing people and driving performance?

Do you enjoy motivating teams, solving operational challenges and delivering excellent customer service?

Can you build a high-performing culture while ensuring safety, compliance and operational excellence?

ArrowXL is looking for a Transport First Line Manager for our Wigan depot, where you'll be empowered to make a real impact within our 2-person home delivery operation, in a supportive, collaborative environment where continuous improvement is encouraged.

In this role, you will lead a team of colleagues, ensuring the safe, efficient and compliant operation of our transport function.

You'll lead and develop teams, embed a positive culture, and drive high levels of engagement, accountability and performance across the operation.

If you're ready to lead a major operation, shape its culture, and drive meaningful improvement, we'd love to hear from you.

Please note that any offer of employment will be subject to the successful completion of pre-employment checks, including a satisfactory DBS check where required for the role.

Main Responsibilities

• Leading and motivating a team of Service Delivery Crews and Team Leaders, providing coaching, support and development to drive high performance.
• Maximising fleet utilisation through effective resource planning and cost control, while ensuring the operation remains safe, compliant and efficient.
• Taking ownership of legal compliance, health & safety and transport regulations across the operation.
• Identifying opportunities to improve efficiency and performance within the Transport function, recommending and implementing effective solutions.
• Leading the recruitment, development and performance management of colleagues, ensuring Service Delivery Crews are fully trained in driver CPC, service delivery standards and product installation.
• Making timely decisions that protect customer service and delivery performance while maintaining a strong commercial focus.
• Managing on-site resources, including colleagues, vehicles and equipment, to ensure the operation can consistently meet and adapt to changing customer demands.

The Ideal Candidate

• At least 2 years' experience leading and managing teams, ideally within a transport operation, with responsibility for performance, engagement and development.
• Possess a good knowledge of Road Transport Regulations and hold a National CPC.
• Ensure that all ‘O’ Licence requirements are adhered to and maintained.
• Full UK driving licence.
• Demonstrable experience improving transport operations, driving operational excellence and delivering measurable performance improvements.
• Strong leadership and people management skills, with the ability to motivate, influence, coach and develop high-performing teams.
• Able to thrive in a fast-paced, ever-changing environment, making effective decisions while ensuring service, safety and delivery targets are consistently achieved.

You will get these great benefits

• Annual Leave Entitlement – 31 days' entitlement (including statutory bank holidays) which increases with service!
• Enhanced Pension Plan – including ArrowXL company contributions
• Life Insurance – Company-funded 2x basic salary life cover from day one
• Enhanced maternity, paternity, adoption and shared parental leave
• Long Service Awards – Awarded for every 5 years' service
• Employee of the Month Incentives – Local winners across the country, plus an overall winner chosen by the CEO
• Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
• Up to 25% Staff Discount at
• Retail Discounts – Huge discount savings across retailers and restaurants, including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, boot camps and fitness studios
• Cycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discounts

At ArrowXL, we’re proud to be an equal opportunity employer. We’re entrusted to creating an inclusive workplace where everyone can thrive, regardless of background. If you're invited to interview and need any adjustments during the process, please let us know - we’ll do everything we can to make your experience smooth and positive.

We’re a business built on championing strong values. These guide everything we do - from how we deliver to how we help our people:

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