Complaints Team Manager
Bolton
£40,000
My client is a well-established and growing financial services business with a strong customer-first culture.
Legal
6 days ago Apply on WhatJobs
Senior Complaints Manager - FCA Regulated Finance
£24,000–£40,000
Manchester-based financial services business is seeking an experienced Complaints Manager to lead a team of over 18 Complaints Handlers and Team Leaders. You will ensure fair, timely handling of complaints within FCA DISP requirements, driving performance and regulatory compliance.
The role focuses on coaching, governance and stakeholder collaboration to identify trends, improve customer outcomes and deliver high-quality complaint handling across the business.
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