Overview:
Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.
Benefits:
- Profit share bonus scheme
- Company car
- 25 days holiday plus bank hols
- Extra day off for your birthday
- Private medical insurance
- Life assurance
- Long term service awards
- Employee assistance programme
- PerkBox
- Critical illness insurance
- Group income protection insurance
- Dental insurance
- Travel insurance
- Good pension scheme
- Death in service benefit
- Private healthcare
Remit:
- Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progression
- The successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer service
- This position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skills
Role:
- In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support tools
- As Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issues
- Support customers in minimizing machine downtime and restoring production as quickly as possible
- Provide technical support across range of company product offerings as required
- Co-ordinate Service Engineer attendance when onsite support is required and provide technical support
- Plan and co-ordinate preventative maintenance activities for company products
- Monitor open cases and provide customers with timely updates on progress and resolution activities
- Log, prioritise and manage customer cases through the ERP service management system
- Build and maintain strong customer relationships through professional and proactive support
- Deliver excellent customer service and contribute to continuous improvement through feedback
- Ensure adherence to established processes, standards, compliance requirements and SLAs
Experience Requirements:
- Minimum 5 years experience supporting maintaining or troubleshooting industrial injection moulding machinery
- Technical qualification in a relevant engineering discipline
- Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems
- Strong fault finding, analytical and problem solving skillsExcellent communication and customer service skills
- Experience using CRM, SAP, ERP or service management systems
- Strong technical knowledge of injection moulding machinery and automation systems
- Full UK Driving Licence
- Ability to manage multiple priorities and perform effectively under pressure
Key Words:
Hotline Service Engineer, Hotliner, Field Service Engineer, Service Engineer, Technical Support Engineer, Maintenance Engineer, Installation Engineer, Injection Moulding, Plastics, IM Machinery, Automation
For all UK job positions work seekers must be eligible to work and live in the UK
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