Work with teams across the business to understand processes, pain points and opportunities for automation
Document workflows and identify where AI agents can deliver measurable value
Translate business requirements into agent and workflow specifications
Configure, test and deploy AI agents using WWE's agent platforms
Collaborate with Agent Factory to develop new capabilities and improve existing agents
Support the rollout of agentic solutions across multiple departments
Ensure agents are aligned with operational and commercial objectives
Deliver training and coaching to users across the organisation
Support teams in embedding agentic working practices into their daily operations
Promote best practice usage and encourage adoption of AI tools and workflows
Gather user feedback and identify opportunities for improvement
Monitor the effectiveness of deployed agents and workflows
Refine prompts, workflows and agent behaviours based on operational feedback
Contribute to the continuous improvement of WWE's agent ecosystem
Develop reusable agent playbooks, workflows and documentation
Help build a library of organisational capabilities that can be delivered through agents
Share learning, best practice and successful use cases across the business
Occasionally work outside standard hours to support events or meet key deadlines
Report to the Head of AI Implementation
Requirements
Strong understanding of business processes and operational workflows
Highly organised with excellent problem-solving abilities
Strong communication and stakeholder management skills
Comfortable working with both technical and non-technical teams
Experience implementing process improvements or technology-driven change
Ability to learn and apply new technologies quickly
Strong analytical thinking and attention to detail
A genuine enthusiasm for AI, automation and emerging technologies
Background working with AI agents, large language models or workflow automation tools
Familiarity with Open Claw, Hermes or similar agent orchestration platforms
Proficiency with Microsoft Copilot, Power Automate, Power Platform or similar technologies
Knowledge of prompt engineering and AI workflow design
Exposure to software development, APIs or systems integration
Ability to train users and support technology adoption
Experience collaborating within cross-functional project teams
Experience within the events and/or travel industry
Core Competencies
Demonstrates strong understanding of business processes and operational workflows, with the ability to implement process improvements and technology-driven change. Proficient in configuring and deploying AI agents, while effectively training users and promoting adoption of AI tools across the organization.
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