Service Advisor

Newport Source: WhatJobs

£32,000–£40,000

Our client, a prestigious franchise-approved vehicle dealership in Newport, is seeking an experienced Vehicle Service Advisor to join their dynamic team.

This is an excellent Service Advisor opportunity for a skilled professional to work within a reputable brand and progress their career in the automotive industry.

Salary up to £32,000 per annum, dependent on experience
Achievable performance bonus of up to £8,000 (paid monthly)
Basic salary with a realistic £40,000 OTE - 25 days' annual leave plus 8 bank holidays
Manufacturer and in-house training programmes
Access to discount gym memberships, RAC membership discounts, retail savings, and optical contributions
Exciting career development prospects with a recognised industry-leading company for over 40 years Duties of a Service Advisor:
Greet customers and provide exceptional customer service within the Service Department
Schedule service, maintenance, or repair work, including arranging courtesy vehicles when necessary
Liaise extensively with the workshop to monitor vehicle progress and keep customers informed
Upsell additional products and services where appropriate
Collaborate closely with the Service Manager, Service Reception Manager, and a team of Service Advisors and Technicians
Manage customer appointments efficiently, prioritise workloads, and ensure total customer satisfaction
Maintain accurate records using relevant IT systems; experience with Kerridge/ADP is desirable
Uphold high standards of professionalism and represent the prestige brand positively
Requirements of a Service Advisor:
Proven experience as a Service Advisor or similar role within the automotive industry
Exceptional communication skills with a customer-focused approach
Strong organisational skills and IT literacy
A full UK driving licence with minimal penalty points
A stable customer-facing career background is desirable
Enthusiasm for delivering high levels of customer service and building rapport with clients