This is an exciting role for a Sale based client on a permanent basic for an experienced Debt Recovery officer working in High Value Debts.
Do you have excellent communication skills and experience within debt recovery? Do you follow a take through to end result?
Key Responsibilities of this Debt Recovery Officer
Proactively managing a portfolio of accounts to reduce rent arrears.
Negotiating agreements/payment plans where appropriate.
Working closely with your residents to achieve the right outcome.
Make referrals for support and provide advice and information.
Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.
To carry out evictions where possession has been obtained.
Build excellent customer and stakeholder relationships, both internal and external.
Achieve targets and KPIs.
Making outbound and taking inbound calls.
Skills and experience of the Debt Recovery Officer
Excellent customer service skills are essential for this role.
Good verbal and written communication skills.
Strong time management & organisation skills.
Build rapport and gain trust of your residents.
Confident at making decisions and accountable for workload.
Adaptable and flexible in an ever-changing environment.
Exceptional collaborative skills to work with different departments.
Able to work efficiently, both independently and within a team environment.
Benefits we can offer
Pension contributions and life assurance coverage.
Generous discounts at numerous high street and online retailers.
25 days of annual leave, increasing to 28 days based on tenure.
Enjoy your birthday off every year.
Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
Cycle to work and travel loans for people wanting a greener commute.
Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
The important extras
Hybrid working model: the choice to work remotely for 3 days per week.
Engage in charity fundraising and volunteering activities as part of our giving back initiative.
Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
Full time/Permanent contract of 37.5 hours per week.
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