Resident Services Officer

We are currently recruiting for a Resident Services Officer (Income Officer) on behalf of our public sector client based in East London.

Duration: 3 - 6 months initially, with view for extension thereafter
Location: Newham, hybrid working available
Hourly Rate: £22.64 per hour PAYE or £29.55 per hour Umbrella Key Duties:

To carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers
To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation
To be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action, primarily on rent recovery or service charge arrears, but also for breaches of lease and tenancy conditions and other grounds as appropriate
Undertaking hub duties, attending court hearings, and carrying out home visits and evictions
To maximise all revenue streams to improve income collection rates and minimise the levels of debt to the council. To monitor rent arrears cases and ensure that prompt action is taken, including liaison with revenues & benefits, mortgage lenders and instigating legal proceedings
To actively promote to residents the range of payment methods available and signpost customers to the relevant financial or other support available
Provide advice and information to residents in respect of interventions for managing arrears and welfare benefit entitlements
To investigate and to manage all breaches of lease and tenancy until resolution
To process applications in respect of the right to buy scheme in accordance with statutory requirements
To carry out evictions where possession or forfeiture has been obtained, including arranging for properties to be secured, removal of goods and storage and offering advice on homelessness to those evicted
To prepare and submit applications to the County Court or First Tier Tribunals in relation to breaches or arrears, seeking and enforcing judgement
To assist vulnerable residents to sustain their tenancies and address tenancy breaches including liaison with support networks, reporting and signposting adults that have been identified as having support or other needs to the appropriate services#Experience Required:

A demonstratable understanding of multi-tenure housing management
Specialist knowledge in at least one of the following areas: Income collection and debt recovery; Tenant and leasehold management and compliance; Major works consultation processes; Right to Buy; Tenancy sustainment
Previous experience using Northgate to monitor and action rent accounts

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