IT Support Engineer

IT Support Engineer

Location: London/Surrey – client-facing with travel to customer sites
Salary: £30,000–£35,000 DOE
Job Type: Full Time | Permanent
Environment: Managed IT Services/MSP

The Role

We’re looking for an IT Support Engineer to join a growing Managed IT Services provider supporting a range of SME clients across London and Surrey.

This is a varied, hands‑on role where you’ll gain exposure across 1st, 2nd and 3rd Line IT Support, working across Microsoft technologies, networking, infrastructure and cloud environments.

You’ll be responsible for resolving day‑to‑day technical issues, assisting with more complex escalations and supporting senior engineers with client projects, migrations and infrastructure work.

This is a great opportunity for someone who already has a solid foundation in IT Support and wants to continue developing their technical skills within an MSP environment.

Key Responsibilities

• Provide 1st, 2nd and 3rd Line IT Support to a range of clients.
• Troubleshoot and resolve hardware, software, network and infrastructure issues.
• Support Microsoft 365 and Modern Workplace environments.
• Administer Active Directory, user accounts, permissions and Group Policy.
• Support Windows 10/11 desktop environments.
• Troubleshoot networking issues including TCP/IP, DNS, DHCP and VPNs.
• Manage support tickets through to resolution and elevate complex issues where required.
• Assist senior engineers with Microsoft 365, cloud and infrastructure migrations.
• Support the delivery of client IT projects.
• Configure and deploy laptops, desktops and other IT equipment.
• Work directly with clients both remotely and onsite.
• Maintain accurate technical documentation and ticket updates.
• Develop knowledge across cloud, infrastructure, networking and cyber security technologies.

What We’re Looking For

• Previous commercial experience within an IT Support, Helpdesk, Service Desk or IT Engineer position.
• Experience providing support across 1st, 2nd and ideally some 3rd Line issues .
• Strong Microsoft 365 knowledge.
• Experience with Active Directory.
• Good Windows 10/11 troubleshooting skills.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPNs .
• Experience managing support tickets and troubleshooting technical issues.
• MSP or Managed Services experience would be highly beneficial.
• Exposure to Microsoft Azure, Entra ID, Intune or Modern Workplace technologies would be advantageous.
• Experience supporting migrations or IT projects would be beneficial.
• Strong communication and customer service skills.
• Comfortable dealing directly with clients and visiting customer sites.
• A genuine desire to develop technically and progress into a more senior engineering position.

What’s on Offer

• £30,000–£35,000 DOE.
• Exposure across 1st, 2nd and 3rd Line Support.
• Opportunity to work across a broad range of client environments and technologies.
• Hands‑on involvement in projects and migrations.
• Clear opportunity to develop into a Senior IT Engineer.
• Varied technical work within a growing Managed IT Services business.

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