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Enterprise Premium Support Engineer — AI & SLA Expert
LondonSource: WhatJobs
£66,000–£96,000
Replit is seeking a Premium Support Engineer to act as the front line for high-value customers, handling complex issues and guiding critical incidents with calm, precise communication.
You will diagnose and reproduce problems across the platform, escalate high-impact issues with Product and Engineering, and help onboard and mentor other support engineers while improving automation and internal tooling.
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