Apprentice Service Delivery Coordinator

Apprentice Service Delivery Coordinator

BTIS, a nationwide, independent engineering inspection company, is looking for an enthusiastic Apprentice Service Delivery Coordinator to join them.

This is an excellent opportunity for someone who is keen to develop their skills in service coordination, administration and customer service while gaining valuable experience within a professional engineering environment.

Key Responsibilities

As an Apprentice Service Delivery Coordinator, you will play an important role in ensuring the engineering inspection services are delivered efficiently and to a high standard. Working closely with the operational, technical, and engineering teams, you will help coordinate daily schedules, communicate with clients, monitor inspection progress, and maintain accurate service records.

• Manage the daily scheduling of engineering teams to ensure efficient and effective service delivery.
• Act as a key point of contact for client service requests, issue resolution and operational updates.
• Maintain and update service records confidentially, ensuring compliance with relevant regulations and contractual obligations.
• Maintain accurate account documentation, client communications and service records within BTIS systems.
• Track inspection progress using BTIS scheduling systems and elevate potential delays or operational risks to line management.
• Work closely with operational and technical teams to ensure seamless coordination of inspection services.
• Identify opportunities for process improvements and contribute to enhancing service operations.
• Maintain impartiality and confidentiality in all dealings, in accordance with ISO 17020 and BTIS Quality Management System (QMS) requirements.
• Support the wider team with administrative and coordination duties as required.

Skills & Knowledge

• GCSEs (or equivalent), including English and Maths – essential.
• Highly organised with the ability to manage tasks and keep accurate records.
• Team-player mindset and the ability to work positively with colleagues across different areas of the business.
• A genuine desire to learn and develop new skills.
• Reliable and dependable , with a strong sense of responsibility.
• Good timekeeping and the ability to manage priorities effectively.
• Customer service or business administration experience – advantageous but not essential.

Key Info

Employer: Bureau Technical Inspection Services Limited (BTIS)

Location: Hessle, HU13

Wage: £8.00 per hour

Job Type: Apprenticeship

Job Category: Business Administrator

About the Employer

Bureau Technical Inspection Services Limited (BTIS) is a nationwide, independent engineering inspection company specialising in statutory inspections. They help businesses across the UK maintain compliance while protecting their people, assets and operations. They offer a professional and supportive working environment where you will have exposure to key areas of the business and the opportunity to develop your career.

BTIS offers:

• Competitive salary based on experience.
• Collaborative office environment with exposure to key business functions.
• Professional and supportive team culture.
• Work-life balance, with structured working hours and no excessive overtime.
• Career progression opportunitieswithin a growing organisation.

This apprenticeship will give you the opportunity to develop practical experience in:

• Service and operational coordination.
• Customer service and professional communication.
• Business administration and record management.
• Scheduling and resource planning.
• Working with operational and technical teams.
• Quality management and regulatory compliance.
• Using business and scheduling systems.
• Identifying and implementing process improvements.

You will receive support from an experienced and professional team while developing skills that can support a long-term career within BTIS.

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