IT Operations Engineer (2nd Line)

Fuse Energy is an energy startup on a mission to make energy abundant and affordable, fast. We combine first-principles thinking with cutting-edge technology to build a radically better energy system. We've raised over $200M from top-tier investors including Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, 20VC, Hummingbird and Collaborative Fund, alongside strategic angels including Nico Rosberg and GPs behind Meta, Revolut, Spotify and Uber. We're building a fully integrated energy company: developing our own solar, batteries and other generation projects, building our own hardware, improving and developing grid infrastructure, trading power in real time, using AI across the business, and installing distributed energy in homes. By selling directly to consumers we cut out the middleman, lower costs and pass the savings on to our customers. We're looking for a hands-on, technically skilled IT Operations Engineer (2nd Line) to keep Fuse running at full speed. You'll own the day-to-day technical environment across our office locations, ensuring our applications, infrastructure and end-user hardware operate reliably. The ideal candidate is a problem-solver who thrives in a fast-paced environment and is comfortable owning issues end to end, from Google Workspace to automating repetitive tasks.

Responsibilities

• Work across our London-based offices, external sites and our growing cloud presence
• Administer SaaS applications including but not limited to, Google Workspace, Iru, Revolut People, Linear
• Use AI tooling to automate manual IT-related tasks
• Own all office hardware problems: laptops, meeting room AV and printers
• Provide 2nd line IT support and assist in onboarding/offboarding staff

Requirements

• Proven 2nd line IT experience
• Experience working in a fast-moving SaaS-based IT environment
• Scripting ability in one or more languages (Python, Bash, etc.)
• Confident supporting end-user hardware (Windows/macOS)
• Good debugging skills and willingness to pick up unfamiliar tasks
• Bonus: AWS cloud experience or cloud certifications; strong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi); networking or security certifications (e.g. CCNP, Fortinet NSE); bachelor's degree in a related field

Benefits

• Competitive salary and eligibility for equity
• Biannual bonus scheme
• Fully expensed tech to match your needs
• Private health insurance
• Breakfast and dinner allowance for office-based employees

As we hire globally, benefits vary by location.

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