Service Advisor

Bradley Stoke Source: WhatJobs

£30,000–£33,000

We are recruiting on behalf of a reputable franchise-approved commercial vehicle dealer group with multiple sites nationwide for a Vehicle Service Advisor at their busy Gloucester dealership.

This is an excellent opportunity for an experienced automotive professional looking to advance their career within a dynamic, customer-focused environment.

Benefits of a Service Advisor:

Competitive basic salary up to £30,000 per annum, with performance-related bonuses to achieve on-target earnings of £33,000 per year - 23 days of annual leave plus 8 bank holidays
Access to a comprehensive workplace pension scheme
Opportunities for technical training and professional development
Wide-ranging staff benefits including retail discounts, recognition awards, wellness programmes, and enhanced maternity/paternity pay
Long-term career progression within a multi-award-winning business recognised as a "Great Place to Work" Duties of a Service Advisor:
Deal directly with customers to deliver exceptional service and ensure customer satisfaction
Manage workshop loading effectively, maintaining accurate and up-to-date records
Book vehicle appointments that align with workshop capacity and customer convenience
Identify customer needs and provide accurate, fully inclusive quotations
Produce detailed job cards, estimates, and invoices while ensuring clarity on work carried out
Communicate thoroughly with customers about repair work and additional sales opportunities
Prepare warranty job cards in accordance with manufacturer policies and procedures
Record all work accurately, including retail, warranty, internal, and non-chargeable repairs
Liaise with parts department to ensure availability of required parts
Build rapport with customers and maintain high standards of professionalism at all times Requirements of a Service Advisor:
Previous experience as a Vehicle Service Advisor or in a similar role within the automotive sector
Strong customer service skills coupled with excellent communication abilities
Organisational skills with proficiency in IT systems; experience with Kerridge/Keyloop is preferable
A valid UK driving licence with minimal points
Knowledge of warranty procedures and experience working with commercial vehicles is advantageous but not essential This is a fantastic chance for a dedicated Vehicle Service Advisor to join a highly regarded dealership, develop their skills, and progress into more senior roles.