Field Service Engineer - London On the road Field Service Technicians

Factory certified service is the promise behind every appliance we sell. This is the role that keeps it.

The Company

At SZ & W Ltd, we are proud to be the premier leader in the UK and Europe of Sub Zero & Wolf appliances. Our commitment to excellence extends beyond our exceptional products to every aspect of our work environment and company culture. Just as our appliances are designed to be future-proof, we strive to create a workplace that embraces innovation and embraces the future.

We place immense pride in delivering not only top-quality appliances but also an unparalleled customer experience. With offices located in prestigious areas such as Knightsbridge, Essex, France, and Madrid, we are dedicated to building lasting relationships with our customers by consistently providing exceptional service and unwavering support. If you are a skilled technician with experience in the white goods sector, we invite you to join our team and contribute to our mission of delivering excellence. Together, we can continue to redefine the standards of customer service in the industry.

About You

A technician who puts the customer at ease

We are seeking an individual with technical expertise, ideally acquired in the fields of electronics, electrical, refrigeration and gas industry (FGas certified or ACS Gas Safe, preferable, training will be given to the right candidate.) If you possess these skills, we are committed to supporting your training to ensure outstanding results.

In addition to your technical background, we are looking for enthusiastic team players who are eager to collaborate, innovate, and utilize their passion to deliver an exceptional customer experience at every interaction. To be considered for this role you will need easy access to the London area Monday to Friday, a company van will be provided, full UK Driving License essential.

The Role

Job requirements

• Excellent customer service, organisational skills and supplying customers with faith in the brand.
• Ability to manage workload, pulling forward additional workload, where possible.
• Flexibility with daily locations, and travel, possible overnight stays needed as well.
• Ability to reassure clients with technical knowledge skills and customer service, supplying clients with peace of mind.
• Review issues prior to the visit, being prepared, ensuring the most effective outcome of the visit wherever possible.
• Offering clients and their property the highest level of care, with protective equipment laid down before work starts.
• Attend all training sessions provided whether in person or online as to the job requirements.

In Return

Salary and benefits

At our company, we are deeply committed to your personal development and growth. In addition to fostering your professional journey, we offer a competitive salary package accompanied by a comprehensive range of benefits:

• A daily lunch allowance on top of your base salary.
• Commission for introducing customers to our exceptional range of products and accessories.
• Company vehicle provided.
• Generous holiday entitlement, starting at 25 days plus bank holidays.
• A contributory pension scheme to support your financial future.
• Bupa private health after 6 months service.

Interview and skills set test date to be confirmed.

Sub-Zero Wolf, Ltd. · 9 The Street, Heybridge, Maldon, CM9 4XB

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